Terms and Conditions

1. General Provisions

1.1 VenipakFast is a trading name. VenipakFast is a provider of outsourced logistics services and, under normal circumstances, does not physically handle the goods.

1.2 By placing an order, the Customer confirms that they have read the terms and conditions set out below in this agreement and unconditionally agree to them.

1.3 VenipakFast and the Customer agree that their relations not covered by this agreement shall be governed by the laws and other legal acts of the Republic of Lithuania.

2. Definitions Used in the Agreement

2.1 “VenipakFast”, “we” — means UAB Venipak Lietuva

2.2 “Customer”, “You”, “Your” — the person or company entering into the agreement.

2.3 “Shipment” — the goods or items that will be transported under the conditions listed below.

2.4 “Agreement” — the carriage agreement concluded between the Customer and the company.

2.5 “Goods or items” — individual or grouped items, classified according to the specific cargo restrictions of the subcontractors.

2.6 “Subcontractor” — a third party chosen by the Customer or VenipakFast — a logistics service provider.

2.7 “Cargo restrictions” — a definition of which goods are acceptable to each individual subcontractor and which are not.

2.8 “Recipient” — the person or company receiving the shipment.

2.9 “Sender” — the person or company sending the goods.

2.10 “Pickup” — the cargo is collected from the Sender for dispatch to the agreed address.

2.11 “Delivery” — the cargo is delivered to the Recipient at the specified address.

2.12 “Services” — the target delivery date and time.

2.13 “Prohibited products” — products that the subcontractor has designated as unsuitable for shipping.

2.14 “Non-compensated products” — products that are not subject to any prohibition and that may only be shipped under certain conditions.

2.15 “Consignment note” — the documents attached to the shipment.

2.16 “Label” — the label affixed to the shipment being delivered.

2.17 “Business day” — Monday to Friday of each week, from 8.00 to 17.00, except public holidays.

2.18 “Price” — the price specified in the price list or in the order, excluding VAT.

3. Customer Responsibility

3.1 You are responsible for the information you have provided in our system. VenipakFast will not be liable for any delay in delivering the shipment caused by incorrect information. In such a case, no compensation will be paid.

3.2 You must ensure that all data is provided correctly and on the correct consignment note; otherwise, we will not accept any claims and will not reduce the charges if the parcel is sent with incorrect data or on the wrong consignment note. The subcontractor is not required to check this information, so please verify it before sending the parcel.

3.3 You will be liable for any damage caused during shipping to other parcels or property as a result of you sending a prohibited product or an incorrectly packaged parcel. You pay the shipping charges in advance, and VenipakFast transfers these charges to the subcontractor on your behalf. VenipakFast does not cover any potential customs charges.

3.4 You will indemnify VenipakFast against any claims, damages, liabilities, costs, or expenses incurred by VenipakFast, VenipakFast employees, or subcontractors as a result of any third-party claims arising out of or relating to any agreement, or as a result of VenipakFast's services exceeding VenipakFast's liability under this agreement.

3.5 In the event of damage, you must submit all claims to us within three days of receiving the parcel, and in the event of loss, within 15 days.

3.6 Since VenipakFast does not handle the shipment directly but only arranges its pickup through a subcontractor, please ensure that the appropriate shipment — that is, the shipment specified at the time of ordering — is provided to the relevant subcontractor.

3.7 You must submit all inquiries / claims directly to VenipakFast, which will then contact the relevant subcontractor on your behalf. If the subcontractor is contacted directly, then VenipakFast may subsequently no longer be able to assist you when you submit another inquiry.

3.8 At the Customer's request, the services of the relevant subcontractor are reserved in our automated ordering system. If the shipment was not picked up, then you must contact VenipakFast, and we will provide an alternative solution as soon as possible.

3.9 Orders and delivery charges are submitted in our automated system. If the shipment needs to be returned, then a return charge will apply to you.

3.10 VenipakFast can deliver the shipment only if you provide a full address. We cannot deliver if we only have a P.O. box number or a postal address. If the shipment was picked up and, for this reason, returned, then no refund will be paid.

3.11 This service cannot be cancelled, and no refund is paid.

3.12 The Customer has the option to track the parcel free of charge on our website or by telephone.

4. VenipakFast Responsibility

4.1 VenipakFast does not accept liability for Prohibited products being shipped and for any damage or loss caused thereby. We will not accept any claims regarding Prohibited products, because we do not transport them, but if you have sent them, then you assume full responsibility.

4.2 VenipakFast does not cover damage or loss arising from the following circumstances: natural disasters, war, insufficient packaging / improper label, Prohibited products (see sections 10, 11).

4.3 VenipakFast will resolve matters only with the customer who placed the order.

4.4 In the event of a claim, liability is limited to the shipping costs of the parcel and the amount covered by insurance. VenipakFast is not liable for any complaints regarding loss of profit or benefit, breach of contract, loss of revenue, administrative inconvenience, disappointment, indirect, incidental, financial, or consequential damages arising out of or relating to the service you ordered. All liability for damage, costs, or loss is limited to the standard liability of each subcontractor applicable to the individual parcel, except where you have purchased additional carriage insurance through us, in which case liability is limited to the amount of insurance cover purchased at the time of ordering.

4.5 No agreement contains any provisions that limit or exclude VenipakFast's liability for fraud, death, or personal injury arising from VenipakFast's negligence, as provided by applicable law.

4.6 Under certain circumstances, a subcontractor may refuse to accept a shipment, for example, due to improper packaging or because the shipment does not meet the cargo carriage restrictions. In addition, VenipakFast may refuse to accept any order submitted in our system, orally, or in writing at our office.

5. Confidentiality

5.1 The parties undertake not to disclose or make public to third parties confidential information about their mutual relations, the conclusion of agreements and their terms, or other information about themselves beyond what is necessary for the proper performance of their obligations.

5.2 Confidential information is considered to be any information related to VenipakFast's services, agreements, and their performance, including information about the parties' negotiating positions, payment procedures and terms, service prices, discounts granted, customers and partners, their data, and the terms of individual carriage orders.

5.3 If a party has any doubt as to whether certain information is confidential, that party must treat such information as confidential until confirmation is received from the other party that such information is not confidential.

6. Packaging of Goods and Valuables

6.1 Goods and valuables must be packaged in such a way that they do not pose a danger to the courier, third parties, the vehicle and the other packages in it, or the environment.

6.2 The packaging must be such that the items inside it are protected from damage when turned in all directions, shaken, pushed, or when the package falls from a height of no more than 1 metre, at an ambient temperature of 25-40 degrees and its fluctuations.

6.3 There is no need to affix special markings such as “Do not turn over”, “Fragile”, and so on, to the packaging, because such marks are not taken into account in the carriage, sorting, and reloading processes.

6.4 The packaging must be such that it is impossible to access its contents without damaging the packaging itself (without tearing open the box, and so on).

6.5 Stretch wrap film, a polyethylene bag, a paper bag, or fabric is not suitable packaging.

6.6 A corrugated cardboard, plastic, metal, or wooden box, and plastic or metal containers for liquids are suitable packaging.

6.7 Goods or valuables whose weight exceeds 30 kg must be packaged on a pallet or in such packaging that allows ordinary mechanised handling equipment (an electric forklift or a hydraulic hand pallet truck) to be used for loading operations.

6.8 To protect the contents of the packaging, use shock-absorbing materials, for example: polystyrene foam, foam granules, sea foam. These materials will prevent the contents from moving inside the packaging.

6.9 We recommend using packaging with sturdy walls, so that during transport, if necessary, the shipment can withstand the weight of other packages.

6.10 Seal all packaging with adhesive tape (if this is necessary).

6.11 Poor packaging of a shipment can damage nearby items and shipments, so pack greasy or strongly scented substances into an impermeable plastic bag and only then place it into the packaging or box.

6.12 To pack documents, use packaging intended for them.

6.13 When sending documents, additionally pack them into a plastic bag to protect them from water or other liquids, and only then pack them into an envelope.

6.14 When sending sharp items or gifts, make sure that the items are properly protected. Stiff cardboard boxes are especially suitable for packing them.

6.15 When sending fragile or breakable items, we recommend using cardboard or other dividers.

6.16 Make sure there are no unnecessary markings on the packaging.

6.17 Do not forget to affix a label with the sender's and recipient's addresses and contact details.

6.18 In the event of improper packaging, VenipakFast is not liable for the safe transport of the shipment, does not compensate the Customer for any losses incurred, and may submit a claim to the Customer for damage caused to the courier or third parties.

7. Confirmation of Receipt After a Successful Order

The receipt confirmation explains that, by ticking the box stating “I have read and understood the terms and conditions of this order”, you agree to the following terms and conditions:

7.1 You have confirmed that you have read and understood our “Packaging of Goods and Valuables” guidelines. You have confirmed that you have fully covered the parcel with cardboard and understand that, if you have not done so, then there may be a risk of delay and additional costs, and no compensation for damage and losses incurred will be paid.

7.2 You have confirmed that you have read and understood our “Prohibited Products” guidelines (10) and the “List of Products Prohibited from Shipping” (11) and agree that, due to non-compliance with this provision, you may be fined or subjected to criminal prosecution, and furthermore VenipakFast or the courier accept no liability in this case.

7.3 You have confirmed that you have read and understood our “List of Non-Compensated Products” and are aware that, if you ship the goods on such a list, then you are fully responsible for them, and VenipakFast or the carrier accept no liability in this case.

8. Shipment Restrictions

Each subcontractor sets separate restrictions on the weight, size, and pickup/dispatch of the shipment. These are provided at the time of ordering. Please read this list together with the “Prohibited Products” list.

9. Pickup and Delivery of Shipments

9.1 In our automated system, the parcel is picked up after the individual customer submits a request. The system will indicate whether your preferred time is available. If not, then you must choose an alternative time.

9.2 We do not guarantee the pickup time. In rare cases the subcontractor is unable to pick up the parcel — in that case, within 24 hours we arrange a new order, taking into account business days and whether a carrier is available. If the parcel is not picked up, no refund will be paid.

9.3 We cannot determine the exact morning pickup time of the parcel. If permitted, you may request a particular time, bearing in mind that parcels are picked up only until 18.00 of each business day.

9.4 Parcels are picked up only on business days, except where it is expressly agreed otherwise. Upon request, parcels can be picked up on Saturdays, but in that case, an additional charge will apply. Such a service is not always guaranteed.

9.5 You, or your authorised representative, should ensure that you are at the pickup location at the specified pickup time. A charge of EUR 15.00 will apply if no one is present when the subcontractor attempts to pick up the parcel.

9.6 During the pickup of the parcel, you must always obtain a confirmation of the handover of the parcel from the subcontractor. If you do not obtain a confirmation of handover, you will not be able to make any claims, since there will be no evidence confirming that the subcontractor took over the parcel. In such a case, full compensation will be granted, since there is no evidence that delivery was carried out.

9.7 Please note that most subcontractors will require you to print the label and attach it to the parcel together with the consignment note, which the subcontractor will copy and leave you a signed copy as proof of pickup. These documents must be printed before the parcel is picked up. Also be sure that the printing quality of the label and consignment note is of the highest standard, because both may carry barcodes.

9.8 The Customer must ensure that correct and complete data is provided on the correct consignment note. No claims are accepted if the parcel is sent and the data provided was incorrect or stated on the wrong consignment note. If the consignment note is filled in incorrectly and/or the wrong service is selected, charges will apply. The subcontractor is not responsible for checking such information, so before handing over the parcel, please make sure that everything is correct.

9.9 The delivery prices for a parcel that must be delivered at a specified time, for example, before 10.00 or 10.30, but is delayed, will be reduced in accordance with the price for delivery at another time. The reason for the delay is beyond the control of the subcontractor's actions, for example, queues at customs, unfavourable weather conditions, a road traffic accident, incorrect information provided, or the fact that no one can sign the documents.

9.10 Parcels that are accepted or dispatched from remote locations in Scotland, Wales, Cornwall, Northern Ireland, or on islands in the open sea may, in all cases, be delayed by 24-96 hours. Before ordering the service, please check this information.

9.11 Parcels that are sent to remote locations within the country or abroad may be delayed. Before ordering the service, please check this information.

9.12 Before ordering the service, you must check the transit time.

9.13 For some services, an additional charge applies if redelivery is required. Please ensure that the recipient is able to accept the parcel; otherwise, you will have to pay an additional charge for each delivery attempt — before sending, please check the notices of the individual subcontractors.

9.14 A customs invoice must be completed for ALL countries that are not members of the European Union. You will be instructed online on how to do this. When the order is complete, we will email you a template to fill in. You must sign three separate copies of it and provide them to the subcontractor at the time the shipment is picked up.

9.15 On our website you will be able to check the location of the shipment. The tracking number is provided in the documents at the end of your order, or in the documents that the driver has.

9.16 Please note that we cannot send shipments when we only have a P.O. box number or a postal address.

9.17 You should not tie or glue parcels to one another, because we cannot guarantee the safety of transporting shipments packaged in this way. NOTE: if the customer decides to glue parcels to one another, the customer will have to cover the additional costs incurred by VenipakFast.

9.18 We do not accept any claims submitted regarding an item glued onto the shipment if it became unstuck during carriage.

9.19 Please note that the parcel being picked up must be packaged in such a way that it can withstand a fall from a height of at least 6 feet. You should not send breakable shipments. Please read our “Packaging of Goods and Valuables” guidelines (see section 6), together with the “List of Products Prohibited from Shipping” (see section 11).

10. Prohibited Products

10.1 Prohibited from shipping are items, goods, and substances whose carriage (import, export, transport) is prohibited under the law of at least one of the states through whose territory the carriage is carried out (including alcohol and tobacco); as well as high-value items and items that, if damaged, cannot be restored, reconstructed, and/or replaced with equivalents; items identified as prohibited from shipping in the regulatory legal acts adopted by the International Civil Aviation Organization (ICAO).

10.2 Please always check whether we will be able to carry the contents of your shipment. For your convenience, a “List of Products Prohibited from Shipping” is provided (see section 11). We may not pick up prohibited items, delay their delivery, or return them. If the prohibited items you have sent are picked up and later returned, then no refund will be paid, and return charges may also apply.

10.3 In the event of damage, prohibited products may be discarded, depending on the condition of the shipment. No claims for compensation of damage may be made regarding a prohibited product. If you ship a prohibited or risky product, then the parcel is uninsured and no claims may be made regarding it.

10.4 The Sender will be liable for any damage caused during carriage to other parcels or property if the damage arose from a prohibited product being sent. The Customer agrees to compensate all costs and charges that VenipakFast may incur due to the discovery of items prohibited from shipping and due to the laws or regulations breached by their shipment.

10.5 VenipakFast has an automated ordering service. If you chose to purchase additional carriage protection for a prohibited product, such protection will be deemed invalid, but the fee paid will not be refunded.

10.6 The delivery order for a shipment containing prohibited products may be cancelled without warning, the shipment detained by Customs and destroyed, and for attempting to conceal hazardous and/or harmful substances or illegal goods being shipped, the customer may be subject to criminal liability or imprisonment, and may also be subject to large fines.

11. List of Products Prohibited from Shipping

11.1 The list of prohibited products must be read and understood as part of these Terms and Conditions.

Prohibited products:

12. List of Non-Compensated Products

12.1 For documents and the other items listed below, no insurance (neither standard nor additional) applies in the event of loss or damage to the shipment.

12.2 The items listed below, or other items similar to them in their description and content, may be shipped only by specifying their name. If you fail to do so, you risk the order being cancelled without warning, with no refund of the payment for the service.

Prohibited products:

13. Services

Each subcontractor offers separate service offerings regarding delivery speed and time. Although VenipakFast and the subcontractors will always strive to pick up and deliver parcels on time, failures are sometimes unavoidable. VenipakFast and the subcontractors do not guarantee any of the services offered.

14. Customs Formalities

14.1 The application of customs duty is determined by the laws of the recipient's country. Customs duties do not apply to shipments within the European Union.

14.2 You pay your parcel's delivery charge in advance. VenipakFast is not responsible for any customs formalities or charges that may have to be paid.

14.3 Before delivery, the sender or recipient must fully cover all additional customs charges. VenipakFast has the right to pass these charges on directly to you. Please note that if the recipient refuses to cover the customs charges, and the parcel is returned to you, then you will also have to cover the return costs.

14.4 If you send documents up to 1.5 kg, then a commercial invoice is not required in any case. Such parcels must be declared as zero value. If a value is stated, then VenipakFast is not responsible for any possible charges.

14.5 High-value parcels or parcels requiring an export licence may be delayed, because additional documentation may be needed at customs.

14.6 If Customs determines that items other than those declared are being sent or that an incorrect reason for export has been stated (for example, a gift when in fact a sold item is being sent), additional charges may be applied or the shipment returned to the sender.

14.7 If customs applies additional charges, they will be included in the price you pay.

15. Additional Charges

15.1 You pay for the service in advance, specifying the weight and dimensions of the shipment. If the parcel is heavier or larger than was specified, then you will have to pay for the additional weight or dimensions together with the handling costs, amounting to EUR 20 + VAT. You will be notified of additional charges in writing.

15.2 If you or the person you have designated are not at the agreed location when the subcontractor attempts to pick up the parcel, an additional charge of EUR 15 will apply to you. Some subcontractors may apply additional charges if re-handover is required. A remote location surcharge applies to some areas. It will be calculated in the pricing system at the time of ordering.

15.3 We cannot determine customs charges. All customs charges will be passed on to you (see the Customs Formalities section (14)).

16. Claims for Late Delivery

VenipakFast and the subcontractors will take all measures to ensure that the parcel is delivered on time. Please note that no service is guaranteed. Charges will apply to late delivery. If a shipment delivery time was specified but not adhered to — for example, it was specified that the shipment must be delivered before 10.00, but it was delivered at 11.30 — then the charges will be reduced, taking into account another delivery time. Please note that you must report the delay in order for the delivery costs to be reduced. This must be done in writing, no later than within three days of delivery, stating the reference number of the parcel.

17. Claims for Damaged/Lost Shipments

17.1 Each service is subject to limited shipment insurance, the nature of which differs depending on each subcontractor. If you wish for additional insurance, then the full amount must be declared at the time of ordering. Please make sure that your parcel is properly packaged.

17.2 When submitting a claim, you must also provide a copy of the purchase invoice confirming the value of the shipment and/or the repair costs, together with a signed copy of the consignment note confirming that the parcel was picked up.

17.3 Parcels are damaged in very rare cases, but if this has happened, the packaging must be kept so that the subcontractor can inspect it. The parcel must be presented for inspection in the condition in which it was delivered to the specified address. If the parcel has been removed from the packaging or the packaging has not been kept, then the claim will be deemed invalid. In order to submit a claim, photographs of the inside and outside of the packaging and of the damaged item are required.

17.4 If the claim is accepted and/or the repair costs are covered, then the shipping costs you incurred will be refunded. Shipping costs are compensated only if the claim has been fully satisfied.

17.5 A claim for a lost shipment may be submitted only once the subcontractor has carried out a search and determined that the goods have been lost.

17.6 In the event of damage, you must submit all claims to us within three days of receiving the parcel, and in the event of loss, within 15 days.

17.7 Please note that all claims will automatically be deemed invalid if the recipient signed the receipt sheet without indicating that the parcel had been damaged. Signing the receipt sheet without indicating that damage occurred means that the recipient considers the parcel to have been delivered in proper condition.

17.8 Although VenipakFast strives to resolve most claims within 30 days, the process may take up to 90 days.

18. Exceptions

18.1 When handing over a parcel, you must always obtain a receipt. We will not accept any claim if you do not provide the pickup receipt, since in such a case there is no evidence confirming that the subcontractor actually accepted the parcel. In such a case, the full payment will be refunded, because there is no evidence that the service was carried out.

18.2 Your parcel must be packaged to professional standards, packed into a strong cardboard box, with the items inside protected. The packaging must be strong enough to withstand the weight of the parcel. We will reject all claims if it transpires that the parcel was not packaged to professional standards. In addition, you will be held liable for any damage caused during carriage to other parcels or property as a result of your parcel not being properly packaged. We do not provide shipping services for prohibited products, but if you ship them, then you assume full responsibility.

18.3 VenipakFast has an automated ordering service. If you chose to purchase additional carriage protection for a prohibited product, such protection will be deemed invalid, but the fee paid will not be refunded.

18.4 If the outer packaging is undamaged, then all claims for damage caused to the parcel will be rejected, since the inner packaging will be deemed insufficient to protect the product. Parcels should not be stacked or attached to one another, because we cannot guarantee the safety of transporting shipments packaged in this way. We do not accept any claims submitted regarding an item glued onto the shipment if it became unstuck during carriage.

19. Liability

19.1 You are responsible for the information you have provided in our system. VenipakFast will not be liable for any delay in delivering the shipment caused by incorrect information. In such a case, no compensation will be paid.

19.2 You must ensure that all data is provided correctly and on the correct consignment note; otherwise, we will not accept any claims and will not reduce the charges if the parcel is sent with incorrect data or on the wrong consignment note. The subcontractor is not required to check this information, so please verify it before sending the parcel.

19.3 You will be liable for any damage caused during shipping to other parcels or property as a result of you sending a Prohibited product or an insufficiently packaged parcel. You pay the shipping charges in advance, and VenipakFast transfers these charges to the subcontractor on your behalf. VenipakFast does not cover any potential customs charges.

19.4 VenipakFast does not accept any liability for Prohibited products being shipped and for any damage or loss caused thereby. We will not accept any claims regarding Prohibited products, because we do not transport them, but if you have sent them, then you assume full responsibility.

19.5 We do not cover damage or loss arising from the following circumstances: natural disasters, war, insufficient packaging / improper label, Prohibited products (they are listed in the Help and Information sections).

19.6 VenipakFast will resolve matters only with the customer who placed the order.

19.7 In the event of a claim, liability is limited to the shipping costs of the parcel and the amount covered by insurance. We are not liable for any complaints regarding loss of profit or benefit, breach of contract, loss of revenue, administrative inconvenience, disappointment, indirect, incidental, financial, or consequential damages arising out of or relating to the service you ordered. All liability for damage, costs, or loss is limited to the standard liability of each subcontractor applicable to the individual parcel, except where you have purchased additional carriage insurance through us, in which case liability is limited to the amount of insurance cover purchased at the time of ordering.

19.8 No agreement contains any provisions that limit or exclude VenipakFast's liability for fraud, death, or personal injury arising from VenipakFast's negligence, as provided by applicable law.

19.9 You will indemnify VenipakFast against any claims, damages, liabilities, costs, or expenses incurred by VenipakFast, VenipakFast employees, or subcontractors as a result of any third-party claims arising out of or relating to any agreement, or as a result of VenipakFast's services exceeding VenipakFast's liability under this Agreement.

19.10 In the event of damage, you must submit all claims to us within three days of receiving the parcel, and in the event of loss, within 15 days.

20. Severability

If it is determined that any part of these conditions is unenforceable under applicable law, the other provisions of these conditions shall remain in force.

21. Statutory Rights

These terms and conditions apply together with the rights granted to you by law as a consumer, which remain unchanged. The Contracts (Rights of Third Parties) Act 1999 does not apply to this agreement.

22. Complaints

VenipakFast strives to provide the highest level of customer service. If you have any complaints about the services we provide, please contact the customer service manager.

Privacy Policy

This privacy policy sets out how VenipakFast uses and protects any information you provide when using this website.

VenipakFast is committed to ensuring the protection of your privacy. If we ask you to provide certain information by which you can be identified when using the website, then you can be assured that it will be used only in accordance with this privacy statement.

1. Information we collect:

First name, last name;

Contact details, including email address;

Home address.

2. Use of Information

Please provide this information so that we can understand your needs and provide you with better service, and for the following reasons:

To process the Customer's information;

To improve products and services;

The information you provide is passed on to the relevant carrier so that it can carry out the delivery service you ordered.

3. Transfer of Personal Data to Third Parties

VenipakFast has the right to transfer information to third parties in the following cases:

To pursue the purposes listed in Article 2;

In cases provided for by law;

When selling part or all of the business and/or its assets;

For the purposes of fraud protection and to reduce credit risk.

VenipakFast does not transfer the Customer's personal data to third parties without having obtained the Customer's consent.

4. Correction of Personal Data

The Customer has the right to change and update the information provided in the registration form.

VenipakFast must have complete, comprehensive, and up-to-date information about the Customer in order to be able to carry out their requests efficiently and accurately.

5. Transfer of Information or Claims

All user questions and notices related to the processing of personal data must be submitted by email or via Lithuanian Post.

VenipakFast provides its reply in the same form in which it received the notice or claim.

6. Processing of Personal Data

The Customer agrees that the personal data they voluntarily provide to VenipakFast in the registration form be processed in accordance with the rules listed in this document.

7. Security

We undertake to ensure that your information is secure. In order to prevent unauthorised access to or disclosure of your information, we have put in place appropriate physical, electronic, and management systems that ensure the security of the information collected online.

8. Cookies

A cookie is a small file that requests permission to be installed on your computer's hard drive. With your consent, the file is added, and the cookie helps to analyse web traffic or provides you with information about when you visited a particular website. Because of cookies, web applications respond to you as an individual. A web application, by collecting and remembering information about your preferences, can tailor its activity to your needs, interests, and not offer what you do not like.

In order to determine which of our pages are used, we enlist the help of Google Analytics and other tracking system cookies. This helps us analyse data about web traffic, thus adapting to customers' needs. We use this information only for statistical purposes. When any of our partners directs you to our website, a cookie remains on your computer recording information about this visit.

9. Links to Other Websites

Our website may contain links that, when clicked, will allow you to easily visit websites you are interested in. However, if you have used those links and thus left our website, you should be aware that we cannot control the website you have reached. Therefore, we are not responsible for the protection and privacy of the information you provided on such websites, as this privacy statement does not govern such websites. You should be cautious and read the privacy statement applicable to such a website.

10. Changes to the Terms

VenipakFast has the right to change the Privacy terms in part or in full, having given notice of this on the company's website and in other places where this is necessary.

If the Customer uses the services provided by VenipakFast after changes to the Privacy terms, they are deemed to agree to the change of the terms.

11. Final Provisions

Legal acts apply to this Privacy Policy.

All disputes are resolved through negotiation. If no agreement is reached, disputes are resolved in accordance with the procedure established by law.